Bank First and Partnership Bank Merger
Welcome Partnership Bank customers! Our goal is to make your transition to Bank First as seamless and easy as possible.
Questions? Contact the Customer Care line at 1-877-271-6714.
Frequently Asked Questions
How do I log into my online banking?
Personal online banking customers will need to re-enroll at www.bankfirstwi.bank. Please view the Personal Online Banking guide or follow these steps:
1. Visit us online at www.BankFirstWI.bank. Using the “Online Banking” box near the top right corner of the page, enter your current Online Banking ID (Username) and the last four digits of your Social Security Number (Password). Click “Login”. NOTE: The Online Banking ID you currently have with Partnership Bank will not change with your transition to Bank First. However, all letters have been converted to lower case. Please ensure you enter your Online Banking ID in lower case as our system is case sensitive.
2. After you click “Login”, you will be prompted to change your password. Please note all passwords must be 8-17 characters in length and have at least 1 numeric, 1 uppercase, 1 lowercase, and 1 special character (except , ? or “). After you have entered your new password, click “Continue”.
3. Choose three personal challenge questions and then provide your answers in the space provided. These questions are used as an additional level of security when logging in on new devices. When you are done entering your three challenge questions, click “Continue”.
4. You will be prompted to review Bank First’s Electronic Banking Terms and Conditions and Consent to Receive Electronic Statements and Notices. Once you are done reviewing each, click “I agree”.
5. Congratulations! You are now ready to use Bank First’s Personal Online Banking. You may now download the goBank app in the app store!
When will Partnership Bank become Bank First?
The merger will occur over the weekend of July 13, 2019. All Partnership Bank offices will close after normal business hours on Friday, July 12. Partnership Bank will not be open on Saturday, July 13. All four offices (Cedarburg, Mequon, Tomah, and Watertown) will re-open on Monday, July 15 as Bank First.
Can I go to a Bank First location for banking transactions?
For services related to Partnership Bank accounts, you should continue to use Partnership Bank branches until conversion on July 15, 2019. You can also contact your local Partnership Bank office during regular business hours. After conversion, you can visit any Bank First location.
Will I be able to access my accounts during the conversion to Bank First?
While we have worked diligently to ensure you have a smooth transition to Bank First, there will be a brief period from Friday, July 12 at 4:00 P.M. to Sunday, July 14 when you will be unable to fully utilize your accounts. During this timeframe, you will be able to view your existing Partnership Bank accounts online; however, you will not be able to make transfers or complete other actions.
Do I need to re-enroll in Bank First’s online banking and mobile banking?
Please refer to the Online and Mobile Banking Guides on pages 14 and 16 of the Welcome Guide, respectively for information on establishing your Online Banking profile with Bank First. Your current online banking profile with Partnership Bank will transfer over to Bank First, including all existing automatic bill paymentsand debits from your account.
Will Partnership Bank ATMs be available during conversion weekend (July 13 - 14)?
Yes, Partnership Bank ATMs at branch locations will be converted during the weeks prior to the merger. Each ATM will be interrupted intermittently while the conversion takes place.
Will branch phone numbers change?
No, all branch phone numbers will remain the same.
Will the statement date for my accounts change?
Yes, the statement date for your accounts will change. You will receive your last Partnership Bank statement as of July 12, 2019. Personal statements for your new Bank First account will be processed on the 15th of each month, starting August 15, 2019. Business statements for your new Bank First account will be processed on the last day of the month, starting July 31, 2019.
Who should I contact if I have questions with my account?
Please call your local office or our Customer Care line at 1-877-271-6714 for questions regarding your account. You may also email us at firstname.lastname@example.org, and a representative will respond during regular business hours.
What is the routing number for Bank First?
The routing number for Bank First is 075901134. The routing number for Partnership Bank will continue to work for a period of time after the merger.
Can I use my Partnership Bank checks after the merger?
Yes, you may continue using your Partnership Bank checks after the conversion of your account. Once you run out of checks, you may order new ones under the Bank First name via our website at www.bankfirstwi.bank.
What will happen with my Partnership Bank credit card?
There will be no changes to your Partnership Bank credit card at this time. Partnership Bank credit cards have and will continue to be serviced by Elan.
Will branch hours and locations be changing?
No, all branch hours and locations will remain the same. Please visit us online at www.BankFirstWI.bank for a complete listing of our hours by location.
What is the Bank First website?
Bank First’s website is: www.bankfirstwi.bank. After Sunday, July 14, the Partnership Bank website will be redirected to the Bank First website. Should you need to reference the information in this Welcome Guide, you can visit our website at any time for a quick reference.
What will happen to my Bill Pay account?
Partnership Bank’s Bill Pay will remain active until Thursday, July 11 at 12:00P.M.. At this time, Bill Pay will go into an “inquiry only” mode until Bank First’s Bill Pay system becomes available on Sunday, July 14. During this timeframe, you will be able to view your existing payments; however, you will not be able to set up new payees or schedule payments. Bill Pay data converted from Partnership Bank to Bank First will include customer profile information, bank account(s), payees, future dated payments, and recurring payments. History, personal payees, and account-to-account transfer payments will not be converted.
Will I continue receiving e-statements if I am currently enrolled with them at Partnership Bank?
If you are currently receiving e-statements with Partnership Bank, you will have the ability to re-enroll in e-statements with Bank First. Prior to the transition, we recommend saving any existing statements available to you in your current online banking platform with Partnership Bank. You will not be able to access your former statements for about three months after the conversion. However, upon completion of the systems conversion, you will have access to 18 months of statement history in online banking. Bank First may charge you for paper statements if you forgo e-statements.
What will happen to Telephone Banking?
Partnership Bank’s telephone banking will remain active until 4:00P.M. on Friday, July 12. Telephone banking will become available on Sunday, July 14 under the Bank First name and number. The local numbers will no longer work after the merger. Bank First’s number for telephone banking is: 1-800-676-7535. Please note, you will need to re-enroll in telephone banking with Bank First. Please visit any Bank First office to receive your personal identification number and more information on our Telebanc services.
Will there be changes to my personal deposit accounts?
The current names, features, and benefits of your Partnership Bank deposit accounts will be converted to similar Bank First deposit accounts. We are excited to offer additional benefits and services with these new accounts. Please refer to the “Important Account Changes” section on page 6 of this Welcome Guide for more information.
Will automatic transfers, automatic loan payments, and direct deposits continue to work?
Direct deposits will continue to be deposited directly into your account. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with your new debit card information prior to July 15.
Will my account number(s) change?
In almost all cases, account numbers will remain the same. There are a small number of duplicate account numbers between the two banks. We have worked with these customers prior to the merger to change those account numbers.
Will the service charges associated with my account change?
Depending on your account, your service charges may change. Please review the Bank First checking and savings account products on pages 7 - 9 of this guide as well as the accompanying disclosures for specific information.
Will the interest rates and terms on my CDs and IRAs remain the same?
Yes, all terms and rates you currently receive from Partnership Bank will remain in effect until maturity. If your CD or IRA is set to automatically renew, it will continue to do so, and you will receive a notice including new Terms and Conditions. If your current term is not offered at Bank First, your CD will renew into the next lowest term available. Upon renewal, interest is compounded and credited to your account semi-annually.
What happens if I have a Health Savings Account?
Your existing Health Savings Account will be transferred to Bank First. You may continue to use your existing HSA checks. A Bank First HSA debit card will be sent to you prior to July 15.
Will the merger affect my existing Partnership Bank loan?
No changes will be made to the payments, interest rates, or other terms of your existing loan until maturity.
Will my loan number change?
No. Your loan number will remain the same.
Will my loan statement change?
Yes. Mortgage loan customers will begin receiving a monthly loan billing statement from Bank First. If you currently receive a statement with your installment loan, you will start to receive one from Bank First after the conversion.
Will I be able to continue using my loan coupons when I submit my loan payment?
No. You will not be able to use your existing coupons after your transition to Bank First for your mortgage. You may request coupons for installment loans.
Where do I mail my loan payments made on or after July 12, 2019?
Payments can be made at or mailed to any branch location. We recommend setting up automatic payments or making payments via online banking for your convenience.
Can I still view my loan and make a loan payment online?
Yes. You will be able to view your loans and make loan payments online. To do so, please first enroll in Bank First Online Banking and Mobile Banking on or after Sunday, July 14.
My loan payment is automatically deducted from my deposit account. Will that service continue?
Yes. Automatic payments will continue as usual, on the same schedule.
Who will be servicing my loan?
Bank First services most loans locally. You can expect to receive exceptional customer service and personal attention from the same friendly faces you’ve come to know at Partnership Bank.
Will decisions about my loan continue to be made locally?
Absolutely! As an independent community bank, loan decisions will still be made locally by the same dedicated team of bankers who live and work in the communities we serve.
What will happen with my property tax escrow?
You will receive a check made payable to your local municipality during the same timeframe in which you received it with Partnership Bank.
What is happening to my loan application?
Any application taken prior to July 12, 2019 will continue to be processed by Partnership Bank. Any application taken on or after July 12, 2019 will be processed by Bank First.