Skip to main content Go to Online Banking

Information Regarding COVID-19

At Bank First, we strongly feel that as an essential place of business, we have a social responsibility and obligation to serve the financial needs of our customers and community. Community banks provide critical infrastructure to the financial services industry as a whole in the United States, and we are here to ensure customers have access to money to purchase groceries, medications, and other necessities as well as ensure our local businesses continue operating.

Our lobbies have reopened!*

*Tomah North lobby is closed due to major renovations; Mequon lobby is open by appointment only.

We request that customers and guests entering the lobby respect posted guidelines, which include:

  • Wear a face mask. Starting July 27, we will require all visitors to wear a face mask when visiting a Bank First branch.
  • Maintain social distancing protocol of a 6-foot distance from others.
  • Use provided hand sanitizer prior to performing a transaction or meeting with a staff member. 
  • For security purposes, hats, hoods or sunglasses are not to be worn.
  • If you are unwell, we ask that you utilize available services such as online and mobile banking or contact your local office via phone or email.

Lobby occupancy limits have been posted at each location. Lobby hours have been modified for all locations to be 8:30-4:30 p.m., Monday through Friday, with the first hour designated for those customers considered at risk. The drive-through at each location will continue to operate under its usual hours.


Customer Relief Efforts

The safety and welfare of the communities we serve are a top priority for Bank First. We recognize these are challenging times and we want you to know your money is secure. We also want you to know our team is here to help. Bank First is offering relief measures to personal and business banking customers who require much-needed financial assistance during this challenging time.

If you are in need of assistance, please contact your local office or dedicated Relationship Manager. We also have established a toll-free number for you call regarding COVID-19 concerns (1-877-271-6714). Bank First relationship managers are ready to take your call and find a solution to meet your individual needs.

Due to the evolving nature of the COVID-19 response(s) additions, deletions and modification of our offers for assistance are subject to change without notice and in our sole discretion including and not limited to fees, wavers and other offers. 

    For Your Business

    Bank First understands that you and other customers may be experiencing financial challenges as a result of illness or business interruption. Protecting your finances and helping you navigate through options during the rapidly evolving COVID-19 pandemic is our top priority.

    You have most likely been receiving a lot of information about government tax credit programs and loan programs to assist you and your business with the COVID-19 pandemic. As an SBA Preferred Lender, we want you to know Bank First is ready to assist you. 

    Please visit our Covid-19 for Business Page

    Bank with us 24/7

    • Online Banking and goBank Mobile Banking are fast and convenient ways for you to manage your accounts how you want, when you want. With online and mobile banking, you are able to transfer funds, make payments, view account history, and pay bills from the comfort and safety of your home. 
    • Deposit paper checks anytime using your smart phone and the goBank mobile app.
    • Telebanc (1-800-676-7535) is open 24/7 and allows you access to your bank accounts with any touch-tone phone. You can check balances, transfer funds, verify when checks have cleared, pay loans from a savings or checking account, review recent deposits or withdrawals, and more! Your PIN is the last 4-digits of your social security number.

    Convenient Banking Tools

    • To reduce the spread of germs, we recommend utilizing Digital Wallet to make payments in store. Digital Wallet is a simple and safe way to pay with your mobile device. Simply “tap to pay” at participating retailers. Additionally, we recommend avoiding the use of cash, which can be a carrier of germs.
    • If you must make a payment to a friend or family member, consider using a peer-to-peer payment service. Bank First offers PopMoney to all our customers for peer-to-peer payments. 

    Stay Protected

    We have heard reports of scammers taking advantage of COVID-19 and attempting to defraud individuals and businesses during this time of uncertainty. As our valued customers and friends, we want to make you aware of scams that are happening to help protect you from potential losses.

    Key points to remember:

    • If it sounds too good to be true - it is!
    • The IRS will not call you to ask for, or verify, your bank account information to direct deposit the recovery rebate funds from the CARES Act (Coronavirus Aid, Relief, and Economic Security Act).
    • Use caution when opening emails from an unknown source. Do not click on links or open attachments from unknown or unverified sources.
    • Do not trust unsolicited phone calls and never provide personal or bank account information to an unknown, unsolicited source.
    • Be cautious of scams on social media as this is another avenue of access for scammers to take advantage of your generosity.

    Some examples of scams linked to COVID-19 include:

    • Treatment scams: Scammers are selling fake vaccines, medicines, tests, and cures for COVID19.
    • Supply scams: Scammers are claiming they have in-demand products, like cleaning, household, health, and medical supplies. When an order is placed, the scammer takes the money and never delivers the order.
    • Charity scams: Scammers are fraudulently soliciting donations for non-existent charities to help people affected by the COVID-19 crisis. Scammers often use names that are similar to the names of real charities.
    • Phishing scams: Scammers, posing as national and global health authorities such as the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), are sending fake emails or texts to trick the recipient into sharing their personal information, including account numbers, Social Security numbers, or login IDs and passwords.
    • App scams: Scammers are creating mobile apps designed to track the spread of COVID-19 to insert malware that will compromise users’ devices and steal personal information.
    • Provider scams: Scammers pretending to be doctors and hospitals that have treated a friend or relative for COVID-19 and demand payment for that treatment.
    • Investment scams: Scammers are promoting the stock of small companies, which have limited publicly-available information, using false or misleading claims that the companies’ stock will increase dramatically due to the COVID-19 outbreak, such as claims that a company can prevent, detect, or cure COVID-19.
    • Price gouging: Individuals and businesses selling essential goods, like hand sanitizer, for significantly higher prices than in a non-emergency setting.

    If you receive an unsolicited visit, call or email, do not give out personal information or send
    funds to an unknown source.
    Please be aware that these scams may be increasing in the coming
    days and weeks.

    Sources: US Department of Justice, Federal Trade Commission

    Committed to Our Community

    As a community bank, Bank First continues to support our communities. Although many local events have been postponed or cancelled, we are still committed to making an impact. Our team is proud to support many of our small businesses by purchasing gift cards or take-out lunches for our employees during this challenging time. We encourage others in our communities to do so as well.

    Click here for a list of local restaurants that are available for take-out and/or delivery. 

    FDIC Coverage

    Your Money is Safe and Sound in Banks. Here's Why.

    (Courtesy of American Bankers Association)

    At time of uncertainty, one thing you can always count on is the safety of your money at a bank.

    • When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government.
    • You don’t have the same level of protection when your money is outside the banking system.
    • Uncertain times are exactly when you want the certainty and dependability of a bank.

    Banks have plans in place to handle a range of emergencies so our customers’ funds remain protected and accessible.

    •  Every bank in the country is required by law to have disaster recovery and business continuity plans in place with multiple backup systems.
    • The bank’s regulator regularly examines the bank to make sure we have detailed, tested disaster recovery procedures and business resumption plans.
    • The safest place for your money is in the bank. It’s FDIC-insured and accessible, thanks to bank technology that allows you to pay bills, make deposits and send payments from anywhere, anytime.

    Banks have a proven record of effective emergency preparedness and disaster recovery.

    • Throughout history, U.S. banks have been prepared for and responded to recessions, natural disasters—including pandemics—and other business disruptions.
    • When faced with natural disasters and unexpected events, banks have a proven record of operating smoothly, protecting consumers’ deposits and providing continued access to their funds.
    • Lessons learned from previous health threats—including the avian flu, SARS and Ebola,—have strengthened the banking industry’s ability to prepare for and minimize disruption due to a pandemic.

    Learn more at

    Additional Resources



      Some content requires Adobe Acrobat Reader to view.