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Information Regarding COVID-19

At Bank First, we strongly feel that as an essential place of business, we have a social responsibility and obligation to serve the financial needs of our customers and community. Community banks provide critical infrastructure to the financial services industry as a whole in the United States, and we are here to ensure customers have access to money to purchase groceries, medications, and other necessities as well as ensure our local businesses continue operating.

Our lobbies are accessible by scheduling an appointment

As you may know, Wisconsin has seen a rapid increase in the number of positive COVID-19 cases. In addition to the increased number of positive cases and instances of direct exposure, we are entering cold and flu season. As many of the symptoms of the cold and flu are similar to COVID-19 symptoms, we have been following the guidance of the CDC by requiring employees to quarantine at home for at least 10 days since symptoms first appeared. All these factors have and will continue to put a strain on staffing in many of our offices until the cold and flu season is over and the recent spike in cases begins to subside.
The health and safety of our employees, customers, and communities we serve is our top priority, and we will continue to do our best to update guidelines and practices in accordance with recommendations by the CDC and new data as it becomes available. Based on new data as detailed above, Bank First lobbies are available by appointment only. All drive-thru lanes will remain open and fully functional, and we are glad to continue serving customers in-branch by appointment. To schedule an appointment to discuss any essential banking matters, call your local office during regular business hours or schedule an appointment in advance:


If you visit us inside the branch, we request that you enter the lobby with respect to posted guidelines, which include:

Lobby hours have been modified for all locations to be 8:30-4:30 p.m., Monday through Friday, with the first hour designated for those customers considered at risk. The drive-through at each location will continue to operate under its usual hours.

Customer Relief Efforts

The safety and welfare of the communities we serve are a top priority for Bank First. We recognize these are challenging times and we want you to know your money is secure. We also want you to know our team is here to help. Bank First is offering relief measures to personal and business banking customers who require much-needed financial assistance during this challenging time.

If you are in need of assistance, please contact your local office or dedicated Relationship Manager. We also have established a toll-free number for you call regarding COVID-19 concerns (1-877-271-6714). Bank First relationship managers are ready to take your call and find a solution to meet your individual needs.

Due to the evolving nature of the COVID-19 response(s) additions, deletions and modification of our offers for assistance are subject to change without notice and in our sole discretion including and not limited to fees, wavers and other offers. 

For Your Business

Bank First understands that you and other customers may be experiencing financial challenges as a result of illness or business interruption. Protecting your finances and helping you navigate through options during the rapidly evolving COVID-19 pandemic is our top priority.

You have most likely been receiving a lot of information about government tax credit programs and loan programs to assist you and your business with the COVID-19 pandemic. As an SBA Preferred Lender, we want you to know Bank First is ready to assist you. 

Please visit our Covid-19 for Business Page

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Stay Protected

We have heard reports of scammers taking advantage of COVID-19 and attempting to defraud individuals and businesses during this time of uncertainty. As our valued customers and friends, we want to make you aware of scams that are happening to help protect you from potential losses.

Key points to remember:

Some examples of scams linked to COVID-19 include:

If you receive an unsolicited visit, call or email, do not give out personal information or send
funds to an unknown source.
Please be aware that these scams may be increasing in the coming
days and weeks.

Sources: US Department of Justice, Federal Trade Commission

Committed to Our Community

As a community bank, Bank First continues to support our communities. Although many local events have been postponed or cancelled, we are still committed to making an impact. Our team is proud to support many of our small businesses by purchasing gift cards or take-out lunches for our employees during this challenging time. We encourage others in our communities to do so as well.

Click here for a list of local restaurants that are available for take-out and/or delivery. 

FDIC Coverage

Your Money is Safe and Sound in Banks. Here's Why.

(Courtesy of American Bankers Association)

At time of uncertainty, one thing you can always count on is the safety of your money at a bank.

Banks have plans in place to handle a range of emergencies so our customers’ funds remain protected and accessible.

Banks have a proven record of effective emergency preparedness and disaster recovery.

Learn more at

Additional Resources


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